Onsite Technical Services

Location: Southampton, fully onsite Rate: Up to 200 per day Contract: Contractor, ASAP start until 31 December 2027 Working Pattern: Monday to Friday, 8-hour shift including 30-minute break, covering site hours between 08:00 and 18:00 The RoleWe are looking for a personable and technically capable Deskside Support Engineer to join a high-profile global customer account, supporting our client at their RandD Head Office in Southampton.Working as part of the onsite TechDeck team, you will provide hands-on IT support to end users across the business, including VIPs, Executives and Senior Management. This is a customer-facing position where excellent communication, professionalism and the ability to build strong relationships are just as important as technical capability.You will be responsible for managing incidents, service requests and planned changes through to resolution, as well as providing Smart Hands support and day-to-day deskside assistance.Key ResponsibilitiesProvide onsite deskside and TechDeck support to users across the businessManage fault calls, incidents and service requests through to successful resolutionTake ownership of more complex technical issues and manage cases end-to-endBuild and configure PCs and laptops, including Windows 11 operating system configurationSupport Microsoft Office 365 environmentsCarry out Active Directory administrationUndertake basic hardware diagnostics and repairsProvide Smart Hands support where requiredManage and maintain IT ..... full job details .....