Onboarding Specialist

Onboarding Specialist

-26k

LE10 1YG

Are you a problem-solver with a passion for delivering excellent customer service?

Do you thrive in a fast-paced environment, turning challenges into opportunities? If so, we have the perfect role for you!

Job Overview

The role requires you to deliver engaging online training events to both new and existing customers on our clients'' market leading portfolio of professional online libraries. Working across clients in Tax, Accounting and Audit, as well as HR, H&S and Care, you will play a vital role in ensuring customers are fully equipped to grasp the full potential of their service.

Day-to-Day Responsibilities

• Deliver engaging online training courses via Teams or the client''s preferred platform
• Liaise with content team to ensure training is always topical and relevant to the audience.
• Provide feedback to the product and content team to help improve the service.
• Request customer feedback on training events and receiving excellent feedback.
• Develop knowledge of products and clients'' interests.

What you Bring to the Team

• Engaging and professional presentation skills, the ability to build strong client relationships,
• Able to work well within a team and individually, with a willingness to go above and beyond to deliver excellent service.
• Ability to work in a fast-paced environment, with a flexible approach and adapt to changes.
• Strong time management skills, and organisational skills.

Benefits

• Day off for your Birthday
• 25 days annual leave, rising to 27 days after 2 years of full service from January 1st and 28 days after 5 years (Not including Bank Holidays)
• Health Shield - Health care cash back scheme
• Health Sheild Extras - access to discounts and earning points on purchases
• Bright HR Perks
• Access to Employee Assistance Programme supplied by BUPA
• Profit Share
• Death in Service - 2 x salary
• Access to CPD and Professional qualifications
• 1-week contractual sick pay from start day increasing to 3 weeks on completion of 12 months continuous service
• In office - Bakers Breakfast every Monday (Bacon/Sausage/Veggie or Yoghurt with Granola)
• In office - Free Fruit every week
• In office - TFI on the last Friday of the month with lunch or pm drinks provided in the Hinckley office
• Season Ticket Loan (after probation)
• Cycle to work scheme
• Private health care after 5 years
• Commission opportunities

Rewards including team monthly incentives and group wide awards

INDHIN

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