Office Manager (West Hampstead)

Office ManagerLocation: West Hampstead, LondonIndustry: Residential Estate Agency (Sales and Lettings)Reporting to: Director Role Overview We are seeking an organised, proactive, and professional Office Manager to oversee the smooth day-to-day running of a busy West Hampstead estate agency. The Office Manager will be the backbone of the office, ensuring high standards of administration, compliance, client service, and team support across sales and lettings. This is a key role requiring excellent attention to detail, strong communication skills, and a good understanding of estate agency operations. Key Responsibilities Office and Administration ManagementManage the daily operations of the office, ensuring efficiency and professionalism at all timesOversee administrative processes for sales and lettings from instruction to completionMaintain accurate property files, client records, and databases (CRM systems)Handle incoming calls, emails, and enquiries, providing exceptional customer serviceManage office supplies, utilities, IT systems, and liaise with external suppliers Sales and Lettings SupportPrepare property particulars, contracts, memorandums of sale, and tenancy documentationCoordinate property listings on portals (Rightmove, Zoopla, etc.) and company websiteSupport negotiators with viewings administration, offer progression, and deal trackingAssist with sales progression and lettings progression where required Compliance and LegislationEnsure compliance with all ..... full job details .....