Office Administrator / Scheduler

About Us

Belrose Group is a growing electrical and security contractor based in Dartford, Kent, operating across London and the South-East of England.- We deliver high-quality services within the electrical and security sectors, encompassing both planned and reactive maintenance, to ensure safety, compliance, and customer satisfaction.

About the Role

We are seeking a highly motivated and organised Office Administrator/Scheduler to join our team. -You will play a key role in the smooth day-to-day running of the office while coordinating maintenance works and supporting both our engineers and management team.- This role involves balancing administration with scheduling responsibilities, ensuring that planned and reactive works are delivered efficiently and on time.

Key Responsibilities

• Plan and co-ordinate maintenance works including pre- and post-inspections, repairs, voids, and emergency call-outs.
• Manage engineers'' diaries, prioritising urgent and emergency works.
• Book appointments and allocate work to engineers, tracking progress from start to completion.
• Raise repair jobs, liaising with tenants, clients, and engineers to ensure works are completed within the agreed timescales.
• Knowledge of NHF Schedule of Rates codes for job allocation and reporting.
• Handle incoming calls, emails, and correspondence, directing them appropriately.
• Maintain office filing systems (digital and paper-based).
• Organise meetings, appointments, and schedules for management and staff.
• Prepare documents, reports, and presentations as required.
• Order and manage office supplies, PPE, and other essentials.
• Update spreadsheets.
• Support HR tasks such as onboarding, maintaining personnel files, and monitoring absence/holiday records.
• Assist with financial administration such as invoices, expenses, and petty cash.
• Provide general support to the management team and wider staff as needed.

Skills & Qualities

• Proven experience in planning and scheduling works.
• Knowledge and experience of working or liaising within the social housing sector (desirable).
• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and general IT systems.
• Attention to detail and accuracy.
• Ability to work independently as well as part of a team.
• Professional, approachable, and proactive manner.
• Strong problem-solving ability and initiative.

Qualifications & Experience

• Previous experience in an administrative, scheduling, or office support role (essential).
• Knowledge of office procedures and systems.
• GCSEs (or equivalent) in English and Maths essential: additional qualifications in administration desirable.