Office Administrator and Customer Service Specialist

Job Purpose: The Workplace Experience Support Specialist is an exciting role that combines a variety of activities that have that have traditionally been performed by separate team. As a Workplace Experience Support Specialist you will deliver Exceptional Workplace and Guest Experiences to our customers. This is an opportunity to broaden your skill set to incorporate everything you will need to support our customers and to give them access to the Services they need, the Spaces they need and the Support they and the business needs to be compliant, comfortable and safe. The One Team Hub will be the focal point for access to these Services, Spaces and Support.Central to the Customer Experience and productivity in every office, the role encompasses a range of guest welcome, meeting and event management, floor management, workplace support, compliance and document and logistics and information management.Duties and Responsibilities:Guest Welcome and Support• Birmingham have dedicated Welcome teams but you may be required to support them on occasion with various guest services.• Consistently deliver exceptional customer service, anticipating the needs of both visiting clients and office-based staff, and going above and beyond to ensure their needs are met.• Maintain vigilant awareness of security procedures such as penetration tests and tailgating prevention, ensuring all guests are appropriately hosted and displaying visitor badges at all times.Room Bookings Support• Support the ..... full job details .....