Ocean Import Coordinator

Job title: Ocean Import Coordinator Location: Basildon, SS14 Salary: 32,000 Ocean Import Coordinator OverviewMy client is looking for an Ocean Import coordinator who will be responsible for providing an excellent customer service experience across the full forwarding process. This will include activities such as customs clearances, quotations, arranging shipments and deliveries, invoicing and other operational functions required to support customers and the wider business. The role requires someone who can work accurately and efficiently within strict SOPs and KPIs while maintaining strong relationships with customers and suppliers.Ocean Import Coordinator ResponsibilitiesComplete end-to-end Ocean Import forwarding activities as required by the role.Follow strict and time-sensitive SOPs and KPIs to ensure compliance.Work closely with internal and external customers.Ensure timely completion of invoicing, job costing, customs entries and milestone updates.Prepare and submit internal and customer-specific reports within agreed deadlines.Resolve customer and supplier queries promptly and professionally.Complete customs entries accurately and within required timescales.Support departmental cost control.Assist Senior Forwarders, the Supervisor and Line Manager where required.Ensure all internal and customer-specific reports are completed within deadlines.Work closely with the Operations Manager on internal and external rate reviews.Maintain strong customer relationships and remain ..... full job details .....