Night Service Desk Lead

Join our client''s team as a

Night Shift Lead

- take the next step in your IT career, leading a dedicated support team on a 24/7 service desk, with excellent training, benefits, and career progression.Service Desk Night Shift LeadCirencester Office ParkFull time, permanent (night shift)GBP34,000 per annumGreat benefits!Please Note: Applicants must be authorised to work in the UKOur client delivers innovative Digital, Network, and Cloud solutions to market-leading businesses across the UK. Since 2006, they have been designing scalable infrastructures that help organisations grow with confidence. Their collaborative culture empowers employees to think creatively when resolving challenges, while providing full training, development courses, and a supportive environment to thrive. Customer satisfaction is at the heart of everything they do, which is why their 24/7 service desk is trusted to keep thousands of devices and networks running smoothly.The RoleOur client is seeking a proactive

Night Shift Lead

to join their IT Service Desk team. As part of the dedicated night shift, you will oversee a small team within the wider 24/7 operations.Key Responsibilities:Lead and support 1st line service desk engineers to meet performance targetsAct as the first point of technical escalation during the night shiftManage shift schedules, workloads, and tasksProvide IT helpdesk support, from password resets to complex troubleshootingMonitor systems for outages and resolve issues using industry-standard toolsOversee hardware builds, installations, and data backupsManage service requests and incidents through ServiceNowSupport large-scale IT rollouts and patch managementContribute to maintaining ISO certification complianceBenefits:Company pension contributionsAnnual bonus schemePrivate healthcareOngoing training and development opportunitiesPositive, collaborative working environmentRegular staff eventsThe Ideal CandidateOur client is looking for someone with strong technical knowledge and proven experience in IT support, with the confidence to take on leadership responsibilities. About you:Previous experience in an IT support or service desk roleLeadership experience at any level, with the ability to guide a small teamStrong written and spoken communication skillsGood knowledge of Windows desktop operating systems and applicationsUnderstanding of Windows Server, Active Directory, and networking (beneficial but not essential)Ability to prioritise, stay organised, and work independently during night shiftsA proactive, enthusiastic, and adaptable approachAbility to pass BPSS checksThis is a fantastic opportunity to join a forward-thinking company with ambitious growth plans, where you can truly make an impact.How to apply for the role:If you have the skills and experience required for this position, click "apply" today and

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on how to complete your application and provide any other supporting documents.You must be authorised to work in the UK. No agencies please.Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You may be contacted directly by the

Employer

should our client wish to move forward with your application.Other suitable skills and experience include Service Desk Supervisor, IT Team Leader, IT Support Manager, Helpdesk Team Lead, Technical Support Supervisor, Desktop Support Lead, IT Shift Manager, IT Operations Lead, 1st Line Team Leader, IT Service Desk ..... full job details .....