NHS Patient Services Administrator - Hybrid

Overview

Optegra Eye Health Care is hiring an NHS Patient Services Administrator - Hybrid in Manchester. This role involves delivering virtual pre-operative consultations to assess the suitability of prospective patients for treatment, along with administrative duties including booking appointments and handling phone calls. You will lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.Base pay range

Optegra has an exciting new opportunity for a NHS Patient Services Advisor, to join our amazing and supportive team in Manchester Eye Hospital. Please note the role is hybrid 4 days in the office and 1 day working from home. Four weeks of induction/training will be conducted at the office.This range is provided by Optegra Eye Health Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Employer information

Optegra Eye Healthcare has been recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.Benefits

Generous salary which is reviewed annually. This role pays up to £26K dependent on experienceGenerous matched pension contributions33 days annual leave inclusive of bank holidaysFlexible working and SMART working schemesFunded training and developmentCelebrating your anniversariesAnnual STAR awardsBlue Light Card discountsFree laser eye treatment for you and 20% discount for friends and familyPrivate Healthcare, 24/7 GP appointments, free Physio and counsellingEnhanced maternity and paternity leaveCycle to work scheme and season ticket loanThe Role

As part of a team leading the delivery of our NHS Patient Services Team, you will deliver virtual pre-operative consultations to assess suitability for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.What You’ll Need

Experience of working in a healthcare environment or ophthalmic sectorCommercial awareness with passion for delivering high standards of customer service and clinical careExcellent communication skills and a passion for Vision CorrectionExperience of using patient administration systems and electronic medical record systemsHighly organised, with clear forward planning and ability to flex according to customer needsExcellent attention to detailHighly motivated and able to work autonomouslyStrong IT skills, able to use all Microsoft Office applications and other systems/databasesExperience of building and maintaining exceptional relationships with colleagues and customersAbility to deal with challenging behavioursOther job details

Seniority level: Entry levelEmployment type: Full-timeJob function: Health Care ProviderIndustries: Hospitals and Health CareClosing date

Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient ..... full job details .....