NHS Patient Services Administrator - Hybrid

Optegra has an exciting new opportunity for a NHS Patient Services Advisor, to join our amazing and supportive team in Manchester Eye Hospital.

Please note the role is hybrid 4 days in the offfice and 1 day working from home, please note 4 weeks of induction/training will be conducted at the Office.

Company Overview

Optegra Eye Healthcare

has been proudly recognised as

one of 115

Best Big Places to Work 2025 as awarded by the Sunday Times . We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

Benefits

We are rated as a ‘ great place to work’

and here are some of our amazing benefits:

Generous salary which is reviewed annually. This role pays up to £26K dependent on experienceGenerous matched pension contributions33 days annual leave inclusive of bank holidaysFlexible working and SMART working schemes - because we believe in work life balanceFunded training and development - because we believe in our peopleCelebrating your anniversaries - because we value loyalty and commitmentAnnual STAR awardsBlue Light Card (amazing discounts online and on the high street)Free laser eye treatment for you and 20% discount for friends and familyPrivate Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeingEnhanced maternity and paternity leaveCycle to work scheme and season ticket loan

The Role

As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.

What You’ll Need

The ideal candidate will have:

Experience of working in a healthcare environment or ophthalmic sectorCommercial awareness with passion for delivering high standards of customer service and clinical careExcellent communication skills and a passion for Vision CorrectionExperience of using patient administration systems and electronic medical record systemsHighly organised, with clear forward planning and ability to flex according to customer needsExcellent attention to detailHighly motivated and able to work autonomouslyStrong IT skills, able to use all Microsoft Office applications and other systems/databasesExperience of building and maintaining exceptional relationships with colleagues and customersAbility to deal with challenging behaviours

You’ll see and feel the Optegra difference when you walk through the door - and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

Closing date:

Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from ..... full job details .....