Network Support Engineer

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Network Support EngineerLocation: Chester - Hybrid (3 days in office is essential) (4 days in 3 days off shifts)Contract: 12 months with possible extension.Salary: 45,000 - 50,000Description:Key Responsibilities Operational support of network environments: Switching Routing (underlay and overlay) Firewall, Traffic Management, Content Inspection, and DNS Identify service impact, interpret monitors, dashboards, traffic captures, and logs using: - Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon Cisco Nexus / ACI, Arista CloudVision, VMware vSphere - Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services - React to the failure according to business impact, and communicates with management and technical escalation - Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed - Provide status updates and technical ..... full job details .....