Business Systems Support Engineer

Business Systems Support EngineerLocation: Wrexham, Wales - Hybrid, 3-5 days onsiteHours: Monday-Friday, 8:00am-5:00pm UK timeContract: Inside IR35We are on the lookout for a Business Systems Support Engineer to join a global technology support function.You will provide advanced support for a business-critical, web-based platform within a regulated environment. The role sits between first-line support, application owners and development teams, providing technical and functional support across complex system workflows.This is not a standard Service Desk role. You will build strong knowledge of application behaviour, data flows, integrations and user needs, helping to improve system stability, user experience and the overall support model.What you''ll be doingProvide advanced application support, resolving escalated technical and functional issues.Investigate system behaviour, replicate defects and support root-cause analysis.Validate workflows, support data corrections and troubleshoot system or process issues.Manage and prioritise support tickets, ensuring timely updates and accurate documentation.Carry out ticket ageing reviews, proactive follow-ups and structured handovers across global teams.Work closely with application owners, SMEs, developers and support colleagues to resolve defects.Provide direct guidance to users experiencing more complex system issues.Communicate clearly on ticket ownership, progress and expected resolution timelines.Maintain knowledge articles, ..... full job details .....