Neighbourhood Officer (Temp: London)

A reputable housing provider in West London is seeking an experienced Neighbourhood Officer (fully site based) to join their housing operations team on a temporary basis. 
Location: West London
Rate: £29.49 per hour Umbrella / £23.00-23.07 PAYE 
Contract: Temp 
Working Pattern: 35 hours per week | 5 days office based 
Start Date: Immediate Start Available
DBS: Clear DBS required
The ideal housing professional will be managing under 500 properties across multiple sites throughout West London. This opportunity would suit a highly capable housing professional with strong all-round tenancy and neighbourhood management experience, particularly within Housing Associations/Local Authority or community-focused providers.
This is a hands-on role requiring someone who can confidently manage a varied patch, take ownership of cases and collaborate with staff whilst delivering an excellent resident-focused service.

Key Responsibilities:

• Managing a designated patch of residential properties.
• Delivering end-to-end tenancy management services.
• Conducting tenancy audits, home visits, and estate inspections.
• Investigating and resolving anti-social behaviour cases.
• Managing tenancy breaches and enforcement action where required.
• Supporting vulnerable residents and making appropriate safeguarding referrals.
• Working closely with Income Officers to address rent arrears and tenancy sustainment issues.
• Liaising with internal departments, contractors, local authorities, and external agencies.
• Handling resident complaints and resolving complex housing issues.
• Ensuring compliance with housing legislation, policies, and regulatory requirements.
• Supporting void management and tenancy sign-up processes.
• Maintaining accurate records and case management notes.

Essential Experience:

• Housing Officer / Neighbourhood Officer experience
• Social Housing, Local Authority or Housing Association background
• ASB case management experience
• Tenancy management and tenancy sustainment knowledge
• Estate inspections and resident engagement
• Knowledge of housing legislation and safeguarding
• Minimum 3-5 years’ experience within social housing
• Strong end-to-end housing management experience
• Proven background managing:
  • ASB cases
  • Rent arrears
  • Void management
  • Tenancy audits

• Up-to-date knowledge of housing legislation and tenancy management practice
• Experience working within a smaller Housing Association environment would be highly advantageous
• Strong IT skills and experience using housing management systems

Desirable

• Level 3 Housing qualification or willingness to work towards
• CIH membership

You will be an organised, resilient and customer-focused housing professional capable of managing complex tenancy issues independently whilst contributing positively within a small collaborative team environment.
The successful candidate will be comfortable balancing tenancy sustainment, enforcement, resident engagement and operational performance across a busy neighbourhood patch.
If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, Apply Today.

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