Neighbourhood Officer

Neighbourhood OfficerWatfordSalary: £38,836 Permanent, 37 hours per weekThe VacancyAs a Neighbourhood Officer you will be the key link between the organisation and their customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations.Introduction to the roleThis role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds.Role purposeThe role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes.What''s the role?Key Accountabilities:Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder.Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences.Identify support requirements and work with customers to sustain their ..... full job details .....