Neighbourhood Officer

We currently have an exciting opportunity for a Neighbourhood Officer to join our successful in-house Homes Plus Neighbourhoods Team on a full time, temporary basis for up to 12 months.

The role

As a Neighbourhood Officer, you will be responsible for the provision of an effective, efficient and customer focussed neighbourhood management service whilst proactively providing a focused “risk based” tenancy management service.

You will also be responsible for performance standards and ensure targets are achieved in relation to anti-social behaviour, safeguarding, transfer inspections, tenancy management and estate management and to monitor and report on that performance.

What skills and experience we are looking for:

• Experience and knowledge of housing legislation and best practice regarding Estate Management, Grounds Maintenance and/or Fire Risk Assessments/Block Inspections issues
• Experience of working with internal and external partners to resolve complex issues
• Ability to think ahead and be pro-active on behalf of customers and the organisation
• Experience of working with vulnerable customers, victims of environmental crime and anti-social behaviour
• Ability to generate own ideas and develop others ideas
• Proactive approach to customer services
• Ability to tackle difficult situations with confidence and negotiate to reach a good solution
• Ability to work under pressure effectively and on own initiative whilst prioritising workload with excellent time management skills
• Ability to write logically, concisely and persuasively
• Current valid driving licence and use of own vehicle for business use
  We can offer you
  We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
  About us
  We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.
  The way we work is shaped by three simple behaviours:
• Own it – make it happen
• Improve it - move things forward.
• Live it – show understanding and compassion
  We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.
  How to apply
  Please apply on our company website with your CV and a cover letter. 
  Closing date: Monday 29th September 2025 - interviews may take place throughout the advert.

  *Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding. 

• We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
• If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.