National Customer Service Manager

The CompanyA growing UK Manufacturing, highly regulated organisation is seeking a National Customer Service Manager to lead customer service operations across multiple sites. This high-impact role will drive service consistency, team capability and operational performance during an important period of change and opportunity expansion.The RoleLead and develop customer service teams across several UK locations.Work remotely, with regular national travel between operational sites (company car or car allowance provided).Embed consistent standards, processes and KPIs. Support and coach local managers. - Use data and insight to improve service quality and efficiency. -Act as senior escalation point for complex customer issues. Champion continuous improvement and support operational change.The SkillsExperienced in leading multi-site customer service or operational teams.Strong leadership, coaching and people-development skills.Confident using KPIs, data and reporting.Collaborative, structured and effective in fast-moving environmentsComfortable travelling nationwide.BenefitsHigh-impact national leadership role.Opportunity to shape and develop a growing service model.Competitive salary, company car and full benefits package.Flexibility with remote working and meaningful site engagement. ..... full job details .....