Customer Service Trainer - Adult Skills WYCA

Pre-course assessments and Planning: • Administer screeners, initial and diagnostics assessments for each learner, and subsequently develop and maintain tailored ILPs (inc. action plans) to include SMART targets. Plan lessons effectively and ensure that activities are innovative and differentiated towards individual learners (e.g. contextualised to their personal learning goals/chosen employment sector), and that learner support is effectively assessed, reviewed, implemented, and evaluated (where required) throughout the learner''s journey. Training Delivery: • Deliver accredited and/or non-accredited training programmes to 19+ Adults in subject areas that are required for contract requirements (multi-disciplinary Trainers will be prioritised during selection) • Train, assess, motivate, mentor and support learners, assisting them to develop personal and social skills to better prepare them for work and independence. • Deliver outstanding teaching, learning and assessment to learners. Ensure that the curriculum provides appropriate stretch and challenge for participants. Develop resources and bespoke materials to meet the needs of learners and employers. • Promote, and deliver training in accordance with qualification and centre guidelines. • Ensure Maths, English, Digital, Soft Skills and PDBA (Personal Development Behaviour and Attitudes) themes (inc. prevent/safeguarding) are embedded into delivery as required or delivered stand alone as needed. • Effective additional ..... full job details .....