Mortgage Administrator

The Mortgage Administrator will play a key role in supporting the mortgage process within the financial services sector, ensuring administrative tasks are completed accurately and efficiently. This fixed-term contract role is based in London and requires a detail-oriented individual with strong organisational skills.Client DetailsThe company is a reputable organisation within the financial services industry, offering specialised support and solutions to its clients. As a medium-sized business, it values precision and reliability in its operations, ensuring clients receive exceptional service.DescriptionManaging a busy pre-offer pipeline of applications. Working closely with our Underwriting team to ensure applications are progressed to the correct outcome efficiently and accurately. Ensuring all documents are assessed in line with internal manuals, policies, procedures, and criteria. Remaining compliant with all applicable regulatory guidelines. Developing and maintaining key relationships with internal and external customers. Answering internal and external customer queries, with the key objective of first-time resolution. Meeting key performance indicators and service levels by working to agreed objectives and deliverables. Identifying potential issues and suggesting suitable solutions or process improvements.ProfileCustomer service experience An understanding the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly. ..... full job details .....