Mental Health Service Administrator

Hours: Full-time, 35 hours per week Contract: Temporary, 3 months Salary: £16.88 per hour (£18.92 including holiday pay) Location: London 4 days a week on campus, one day working from home Prospectus is thrilled to be partnering with a prestigious university located in Central London to recruit a Mental Health Service Administrator. This is a fantastic opportunity for a well-organised and detail-oriented professional to play a key role in supporting the student experience at a leading academic institution. The Role As the Mental Health Service Administrator, you will provide vital administrative support to the Mental Health Advisers, helping to foster a supportive environment where every student is empowered to thrive. You will be the first point of contact for students accessing the service, offering a warm, empathetic, and professional response in line with the university''s values. Key Responsibilities Act as the first point of contact for students seeking mental health support, providing appropriate responses and referrals in accordance with service protocols. Set up and maintain student case files. Triage incoming requests and escalate any risk-related or sensitive disclosures promptly. Serve as the initial contact for staff referring students to the Mental Health Service. Maintain accurate and up-to-date records of student interactions. Coordinate appointments, meetings, and provide general diary management support. Undertake additional administrative duties as ..... full job details .....