Membership Support Assistant

Membership Support Assistant

Location: Remote (UK based) 
Salary: £26,400 per year (plus Inner London Weighting of £3,483.94, if eligible)
Length of contract:  Fixed term until March 2026
Hours per week: 37
Closing date: We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible. 
Interviews: Interviews will be scheduled on a rolling basis  

Who are Women’s Aid?  

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of just under 180 organisations which provide over 300 local lifesaving services to women and children across England. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse. 

Our support services, which include our Live Chat, the Survivors’ Forum, the No Woman Turned Away Project, the Survivor’s Handbook, Love Respect (our dedicated website for young people), the national Women’s Aid Directory and our advocacy projects, help thousands of women and children every year.

Purpose of the Membership Support Assistant role:                 

The Membership Support Assistant is responsible for providing administrative and operational support primarily to Membership and National Quality Standard functions within the Membership, Research and Evaluation team, although wider team support may be required on occasion. This will include ensuring accurate data recording and record keeping and being initial contact for internal and external queries relating to Women’s Aid’s member services and allies. The Membership Support Assistant will be diligent with details and responsive to internal and external need, with guidance and support from the wider Membership, Research and Evaluation team.

Key duties and responsibilities of the Membership Support Assistant:

• Set up and maintain office administrative systems, processes, operating procedures, and files to ensure relevant information on members and allies is kept up to date, is accurate, meets deadlines and is accessible to relevant teams/individuals. 
• Support the review of procedures relating to members and the creation of associated process documentation for Women’s Aid policy and procedures.  
• Maintenance of information on the CRM and website relating to Women’s Aid member services and allies including adding to relevant distribution lists and groups.?  
• Manage calendar/s to facilitate the timely and appropriate scheduling of activities including setting and sending reminders.
• Liaise with finance and CRM colleagues to ensure smooth annual subscriptions and payments for members and allies and federation network.
• Taking high-quality minutes at internal and external meetings. 
• Provide inbox monitoring and response support.
• Liaison with colleagues in other teams to ensure the Member’s Area of the Women’s Aid website is up to date and meeting member needs and to process requests from members to access this area.
• Support scheduling of member and ally networking events 
• Processing of new membership applications 

What we are looking for in our Membership Support Assistant:

• Good understanding of the role of specialist services, and the role of the Imkaan and Women’s Aid membership bodies, in supporting women and children survivors of Violence Against Women and Girls
• Understanding of intersectionality and the impacts of oppressions on women and girls who are subject to violence and abuse
• Knowledge of CMS and CRM technologies
• Experience of collating, inputting, analysing, and supporting effective use of data
• Excellent verbal and written communication skills at a variety of levels to a wide range of audiences.
• Highly computer literate including CRM, MS Office, email, and website CMS technology

Benefits of joining us as our Membership Support Assistant: include:

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
• Valuable Pension Benefits: a generous 7% employer contribution.
• Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
• Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
• Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.

NB:

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
• All posts, including remote posts, must be based in the UK.
• Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.   
• Please read our Single Sex Statement on the Women’s Aid Website
• Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the bestchance of success, please apply ASAP.