Member Services Officer

Job Title: Member Services Officer

Location: King''s Cross, London
Salary: -24,000 - -26,000 per annum + Fully Paid Travel
Job Type: Permanent | Full-Time

Join a Friendly and Supportive Team!

We are looking for a professional and customer-focused Member Services Officer to become part of our welcoming and fast-paced organisation. This is a fantastic opportunity for someone who enjoys helping people, building positive relationships, and delivering exceptional member support within a collaborative team environment.

Key Responsibilities

• Provide high-quality support and assistance to members through phone, email, and written correspondence.
• Handle member enquiries efficiently and professionally, ensuring excellent customer satisfaction.
• Maintain accurate membership records and update internal systems accordingly.
• Support the administration of member benefits, services, and general account queries.
• Assist with processing applications, renewals, and membership-related documentation.
• Work closely with colleagues to ensure all service standards and deadlines are achieved.
• Handle confidential information with professionalism and discretion.

Skills & Experience Required

• Previous experience within customer service, membership services, administration, or a similar office-based role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to prioritise workloads effectively.
• Comfortable using Microsoft Office and internal database systems.
• A proactive and positive attitude with strong attention to detail.
• Ability to work independently as well as part of a team.

Personal Attributes

• Friendly, approachable, and professional manner.
• Strong problem-solving and decision-making skills.
• Highly organised with excellent time management abilities.
• Reliable, motivated, and adaptable in a busy working environment.
• Committed to delivering outstanding service to members and colleagues alike.

Benefits

• Competitive salary package.
• Fully paid travel expenses (up to Zone 9).
• 22 days annual leave plus bank holidays.
• Company pension scheme with employer contributions up to 10%.
• Private medical insurance.
• Life assurance and income protection cover.
• Ongoing training and career development opportunities.
• Supportive, inclusive, and friendly workplace culture.

Apply Today!

If you are passionate about delivering excellent member support and are looking to join a professional and welcoming organisation, we would love to hear from you.

Submit your application today and take the next step in your career as a Member Services Officer!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.