Member Services Officer

Job Title: Member Services OfficerLocation: King''s Cross, London Salary: 24,000 - 26,000 per annum + Fully Paid Travel Job Type: Permanent Full-TimeJoin a Friendly and Supportive Team!We are looking for a professional and customer-focused Member Services Officer to become part of our welcoming and fast-paced organisation. This is a fantastic opportunity for someone who enjoys helping people, building positive relationships, and delivering exceptional member support within a collaborative team environment.Key ResponsibilitiesProvide high-quality support and assistance to members through phone, email, and written correspondence.Handle member enquiries efficiently and professionally, ensuring excellent customer satisfaction.Maintain accurate membership records and update internal systems accordingly.Support the administration of member benefits, services, and general account queries.Assist with processing applications, renewals, and membership-related documentation.Work closely with colleagues to ensure all service standards and deadlines are achieved.Handle confidential information with professionalism and discretion.Skills and Experience RequiredPrevious experience within customer service, membership services, administration, or a similar office-based role.Excellent communication skills, both written and verbal.Strong organisational skills with the ability to prioritise workloads effectively.Comfortable using Microsoft Office and internal database systems.A proactive and ..... full job details .....