Meeting and Events Co-ordinator

POSITION TITLE: Meetings and Events CoordinatorRESPONSIBILITIES• Actively work as a member of the team, contributing to maximising revenue and generating business.• Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service.• Build strong working relationships with our clients and develop an understanding of their specific needs and requirements.• Actively convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling.• Effective diary management maximising yield and revenue per available meeting room whilst closely evaluating conversion statistics and lead in times.• Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities.• Create accurate written confirmations and quotations for clients in line with departmental standards.• To follow through inquiries in terms of rooming list, deposits and billing and handover effectively to Reservations.• Ensure accurate and up to date customer records in Opera and the CandB databases and that all best practices are followed and maintained. ..... full job details .....