Medical Secretary

Role: Medical Secretary Location: City and West End of London - This is a full-time, on-site position working between city and west end siteSalary: 33-42kHours: 35 hours per week to provide clinic cover between 8am and 8pm, Monday to Friday (shift patterns such as 8am-4pm, 9am-5pm, 10am-6pm, or 12pm-8pm as required)Overview This role sits within the Patient Services team and reports directly to the Clinic Manager. In addition to the core responsibilities, the position involves supporting other members of the team and requires flexibility due to the nature of patient-facing work.Key ResponsibilitiesGeneral Medical Secretary DutiesManage correspondence, results, and procedural documentation.Liaise with patients, visitors, consultants, and other healthcare professionals.Assist patients in navigating the clinic and provide a high level of service throughout their visit.Act as the final point of contact before patients depart, ensuring their experience has been satisfactory.Handle telephone and email enquiries from patients, hospitals, and other practices.Carry out administrative tasks such as filing, scanning, and posting correspondence. Clinic Administration and CoordinationManage the shared email inbox, including appointment bookings, general information requests, and directing messages appropriately.Handle incoming calls, book and cancel appointments, and process payments over the phone.Draft and issue correspondence including clinic, referral, and insurance ..... full job details .....