Negotiable
Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career.Job Description
We are looking for a Major Incident Manager to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds this is a great opportunity to join one of the most exciting, innovative, prestigious, and forward-thinking technology-enabled organisations in the UK.Our Service Management Practice delivers infrastructure support services to a significant number of clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the opportunity for significant recognition, skills and technology exposure and career development and training across multiple business areas. The role is primarily Leeds based however you may be expected to work at our client locations as and when required.The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate will ensure that highly effective communications and levels of understanding are maintained with the client and suppliers through regular and ad-hoc meetings.Responsibilities
Acts as the main escalation point for all Major IT Incidents and take full ownership of facilitating the restoration of service following Major Incidents within the agreed SLAs in a multi-supplier environment.Set up and distribute Major Incident Communications during the major incident lifecycle, monitor progress, intervene as needed, and direct and facilitate resolution activity.Update ITSM toolsets, capture all updates and actions.Complete Major Incident Reports, set up and run Post Incident Review meetings, and ensure all problem records are logged and progressed with suppliers.Prepare Monthly reporting for Major Incidents and Problem Management and run daily/weekly Major Incident and Problem Meetings.Ensure all problem records are logged and progressed with suppliers.Manage the end-to-end reactive and proactive Problem Management Process.Qualifications
Considerable experience of working with the ITIL Service Lifecycles in an ITIL-based Service Management environmentITIL Foundation V4 or equivalent experienceSelf-motivation, flexibility, initiative, and integrity to ensure that our clients and Netcompany management have a high degree of confidence in the candidate’s ability to deliver with minimal interventionWillingness to travel for projects as requiredThis position requires 24/7/365 day cover; candidates must be flexible and able to work out of hours as part of an on-call rotaEssentials
Additional Information
Must be willing to do UK-based travel for projectsMust have the right to work in the UKMust be able to attain UK Security ClearanceBenefits
25 days’ holidayPrivate Medical Health care via VitalityPension contribution, Life AssuranceProfessional certifications supported as part of learning and developmentA range of retail discounts to enhance your lifestyle, including restaurants, supermarkets, travel, leisure activities and health and well-being servicesAccess to our Employee Resource Groups, which represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one anotherCompany Information
Join Netcompany, where we proudly hold the 5th position on the UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. Our culture is built on entrepreneurial spirit, low bureaucracy, high agility, and flexibility to enable everyone to contribute their best. Our journey began in the UK with the acquisition of Hunter Macdonald in 2017, and we have since expanded to 7,400+ employees with offices in the UK, Denmark, Norway, Poland, Holland and Vietnam.Netcompany is committed to providing an inclusive and barrier-free recruitment process. We operate a Disability Confident Interview Scheme, offering guaranteed interviews to applicants with a disability who meet the minimum criteria for a role. Applicants may opt in to be considered under this scheme. If you need reasonable adjustments or extra support during the recruitment process, please contact reasonableadjustments@netcompany.com.Details
Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Information TechnologyIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at Netcompany. Get notified about new Major Incident Manager jobs in Leeds, England, United ..... full job details .....
Negotiable