Negotiable
Overview
Join to apply for the
Major Incident Manager
role at
INSURANCE FOUNDATION OF INDIA .This role is based in Leeds. The Service Management Practice delivers infrastructure support services to multiple clients across sectors. The current Service Delivery team is -20 and offers opportunities for recognition, skills, technology exposure, and career development and training.Note: The role may involve working at client locations as required.Responsibilities
Act as the main escalation point for all Major IT Incidents and take full ownership of facilitating the restoration of service following Major Incidents within the agreed SLAs in a multi-supplier environment.Set up and distribute Major Incident communications during the lifecycle, monitor progress, intervene as needed, and facilitate resolution activities.Update ITSM toolset with updates and actions.Complete Major Incident Reports, set up and run Post Incident Review meetings, and ensure all problem records are logged and progressed with suppliers.Prepare Monthly reporting for Major Incidents and Problem Management and run daily/weekly Major Incident and Problem Meetings.Ensure all problem records are logged and progressed with suppliers.Manage the end-to-end reactive and proactive Problem Management Process.Qualifications
Considerable experience with ITIL Service Lifecycles in an ITIL-based Service Management environment.ITIL Foundation V4 or equivalent experience.Self-motivation, flexibility, initiative, and integrity to deliver with minimal intervention.Willingness to travel for projects if required.Requires 24/7/365 day cover; candidates must be flexible to work out of hours as part of an on-call rota.Additional Information
Must be willing to do UK-based travel for projects.Must have the right to work in the UK.Must be able to attain UK Security Clearance.Benefits
25 days holiday.Private medical health care via Vitality.Pension contribution and Life Assurance.Professional certifications supported as part of learning and development.A range of retail discounts for restaurants, supermarkets, travel, leisure, and well-being services.Access to Employee Resource Groups to connect, learn, and support one another.Company information
Join Netcompany. The company holds the 5th position on the UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. Netcompany emphasizes an entrepreneurial culture with low bureaucracy, high agility, and flexibility. Offices in the UK, Denmark, Norway, Poland, Holland, and Vietnam. Netcompany is committed to inclusive and barrier-free recruitment, including a Disability Confident Interview Scheme for applicants with a disability who meet minimum criteria.Referrals increase your chances of interviewing at INSURANCE FOUNDATION OF INDIA by 2x.Job location and status
Leeds, England, United ..... full job details .....
Negotiable