Major Incident Manager

Major Incident Manager - Banking - Canary Wharf I am working with a well-known global Bank who are looking for a Major Incident Manager to strengthen their team.This role is based in Canary Wharf, London, with at least three days per week in the office, operating on nine-hour shifts between 07:30-16:30 or 08:30-17:30 and periodic weekend and bank holiday on-call cover on a rotational basis.What you will be doing:Leading and coordinating major incidents across infrastructure, application, Middleware, cloud, EUC, network, identity, data and third-party services.Establishing incident command structures, including bridge calls, roles, ownership and communication flows.Directing technical SMEs, vendors and operations teams to drive restoration, remove blockers and manage dependencies.Maintaining operational discipline by capturing actions, timelines, risks and decisions in Real Time and briefing senior stakeholders.Managing senior stakeholders across technology and business, setting expectations and shaping the business impact narrative.Supporting Change and Problem Management where needed, including post-incident reviews, change risk discussions and senior stakeholder meetings, plus concise incident handovers to other regions.I am therefore keen to speak with candidates who have:Proven experience leading major incidents in a large-scale, 24/7 production environment, ideally within financial services.Experience as incident commander under pressure, with strong operational ..... full job details .....