Major Incident Manager and Senior Major Incident Manager

Role: There are 2 available roles - Major Incident Manager and Senior Major Incident Manager Salary: £60,000 - 67,000 per annum DOE Location: Belfast Office based (with on-call requirements) Contract: Permanent Function: Major Incident Management/Service OperationsI am looking for a Senior Major Incident andamp; Incident Manager to join a growing service operations function based in Belfast. This is a key leadership role within a 24x7 command environment, responsible for driving the management and resolution of high-severity IT incidents across complex enterprise systems.You will act as a senior escalation point during major incidents, taking control of live situations, coordinating technical and business stakeholders, and ensuring clear communication through structured incident bridges. A strong ability to remain composed under pressure while leading others is essential.This role requires eligibility for SC clearance.In this position, I am looking for someone who can not only manage critical incidents end-to-end but also strengthen the overall maturity of incident management practices through coaching, process improvement, and high-quality reporting.Key responsibilities include:Leading and supporting major incident resolution activities across P1/P2 eventsOwning and driving incident bridges, ensuring structured command and controlProducing executive-level communications and incident summariesEnsuring SLA adherence and effective escalation handlingDelivering MI reporting ..... full job details .....