Customer Care Specialist

Put Customers First and Build a Career in Customer ServiceDo you care about doing the right thing for customers? Not just answering queries, but really understanding what has gone wrong and taking the time to put it right? If you take pride in helping people, enjoy solving problems, and don''t just settle for quick fixes, this could be a great fit. We are recruiting for an online retail brand that genuinely puts the customer at the centre of everything they do. In this role, you won''t just be responding to queries. You will have the chance to look deeper, understand root causes, and help improve the overall customer experience. What you''ll be doingSupporting customers across phone, email, live chat, and social mediaTaking the time to understand each situation properly and respond with careSolving problems in a way that feels fair and right for the customerTaking ownership of issues and seeing them through to resolutionLooking for patterns and flagging ways to improve how things are doneWorking with internal teams and suppliers to get the best outcomesHandling complaints calmly, professionally, and with empathyWhat we''re looking forSomeone who naturally puts customers firstA strong sense of ownership and responsibilityCuriosity and a willingness to ask questions and dig a bit deeperClear and confident communication skillsGood attention to detail and the ability to stay organisedA positive attitude and a team mindsetPrevious experience in customer service, contact centre, ..... full job details .....