Loyalty and Partnerships Manager

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Loyalty and Partnerships Manager

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Entertainity AB .IntroductionHeathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.We believe the best way to drive growth across our iconic airport is by improving the services offered within it. While generating income is critical to our business, we’re also passionate about delivering the best possible passenger experience. You’ll help us strike the balance to continue investing in an airport that leads the world.Job InfoJob DescriptionHeathrow Rewards is a free-to-join loyalty program designed to offer passengers and airport employees a range of exciting benefits. Members can earn valuable points across experiences from parking and pre-booked tickets to shopping, dining, and lounge access all within Heathrow airport.As the Loyalty and Partnerships Manager, you will play a pivotal role in shaping and executing Heathrow’s loyalty proposition and strategy. You’ll curate and manage Heathrow Rewards content, while driving impactful campaigns across CRM and other marketing channels. Your expertise will expand the programme’s reach and enhance the passenger journey by fostering meaningful partnerships, acquiring new members, and introducing fresh, innovative loyalty opportunities. This role offers the chance to contribute to both growing Heathrow’s commercial success and creating unforgettable experiences for travelers from around the globe.Your role will involvePartnering with the Senior Product Manager to support loyalty program strategy development and executionMaintaining a calendar of campaigns and communicationsManaging creative briefing process for external agencies, providing input into creative assets and writing copy for internally produced campaignsDeveloping partnership initiatives to engage the existing base and acquire new membersManaging and maintaining reporting framework to measure and communicate campaign performanceProviding knowledge on emerging loyalty program innovation to internal and external audiencesThese Skills Are EssentialExperience in working within or managing a Loyalty program including partnership management/acquisitionExperience within direct marketing, CRM, Loyalty or other similar fields (operational or consultative roles)Experience of writing briefs and managing day to day relationships with external agencies and technology partnersA good knowledge of the Data Protection Act, and other data collection and processing legislation and best practiceExperience of CRM and Loyalty technology platformsAbout UsTheres something so special about working at the world’s most iconic airport. Heathrow is an amazing backdrop to a career filled with unique opportunities. Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore. It brings out the best in all of us and inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.Our rewardsWe offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.Working LocationOur Hybrid working approach offers the opportunity to work from home for an average of two days a week, providing flexibility while ensuring we deliver for Heathrow’s operational needs. Working arrangements vary by team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.Sustainable Travel to workHeathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.Equal OpportunitiesAs an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger and we welcome passengers from all corners of the globe every day. Heathrow is an accessible place to work, with five diversity networks to champion inclusivity and celebrate individuality.Take the next stepJoin Heathrow and discover unlimited opportunities to make a difference. Apply Now.LNKD1_UKTJJob details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Business Development and SalesIndustries: Strategic Management ServicesReferrals increase your chances of interviewing at Entertainity AB by 2x. Get notified about new Partnerships Manager jobs in London, England, United ..... full job details .....