London Operations Manager

Job Title: London Operations Manager Location: London and South Salary: £45,000 £53,000 per annum (DOE) Hours: 08 30, Monday to Friday (on-call 1 week in 8) About City Group Security City Group Security is a privately owned provider of integrated security and facilities management services, delivering flexible and scalable solutions across sectors including education, healthcare, corporate environments, logistics, social housing, utilities, and retail. The Role We are seeking an experienced Operations Manager to oversee the delivery of security services across a portfolio of sites in London. Reporting to the Director of Operations, you will lead site teams, foster a proven ability to build strong client relationships that drive trust, satisfaction, and long-term success, and ensure services are delivered in line with contractual, regulatory, and organisational requirements. You will also have experience in site mobilisation, bringing new contracts and sites into operation smoothly, and be confident working to KPIs to monitor and drive team performance. Key Responsibilities Manage day-to-day security operations across multiple sites Lead, support, and develop site-based teams Conduct audits, compliance checks, and welfare visits Build and maintain strong client relationships, ensuring satisfaction and service excellence Oversee rostering, resourcing, and cost control Lead incident management and provide performance reporting Support the mobilisation of new sites and ..... full job details .....