Lodge Manager

Are you an experienced people manager with a background in front-of-house operations, facilities, hospitality, security or customer service? We''re recruiting for a Lodge Manager to lead a busy, customer-facing operation within a prestigious organisation in Oxford. This is a highly visible leadership role responsible for ensuring a safe, welcoming and professional environment while overseeing a team providing support around the clock. Key Responsibilities Lead, develop and motivate a team operating across a 24/7 service. Manage rotas, shift cover, annual leave and performance management. Deliver exceptional customer service and maintain high front-of-house standards. Oversee visitor management, access control and security procedures. Respond to incidents and emergencies, ensuring appropriate escalation and resolution. Support health and safety, fire safety and business continuity processes. Manage contractors, suppliers and operational resources. Drive continuous improvement across service delivery and operational procedures. About You You''ll have experience managing teams within environments such as: Facilities Management Security Hospitality Residential Services Front of House Operations Estates or Campus Services Customer Service Operations You will be a confident leader with excellent communication skills, strong organisational ability and the confidence to make decisions in a fast-paced environment. Working Pattern This role supports a service operating 24 hours a ..... full job details .....