Locality Manager

Locality Manager Location: South EastSalary: £55,000 per annumVacancy Type: Permanent, Full TimeAt Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We''re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support.About the role:As a Locality Manager, you''ll be responsible for the operational delivery of housing services across your locality. You''ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities.You''ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes.What you''ll be doing:Leading tenancy services including allocations, tenancy management and enforcementManaging neighbourhoods to ensure estates are clean, safe and well maintainedSupporting customers with complex needs through effective case management and multi agency workingChampioning complaint resolution and using learning to continuously improve servicesEnsuring services are compliant with housing legislation, safeguarding requirements and regulatory standardsBuilding strong relationships with residents, community ..... full job details .....