Locality Manager

Locality Manager Location: South East Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They''re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you''ll be responsible for the operational delivery of housing services across your locality. You''ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You''ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you''ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships ..... full job details .....