Local Housing Officer (Temporary)

Local Housing Officer (Temporary)Location: Clapham Park, LondonRate of pay: 22.65 PAYE or 29.78 Umbrella per hourContract: Temporary until October 2026 (possible extension)Working Pattern: Hybrid, 2-3 days office/site basedPatch: Lambeth, Southwark, Lewisham and Clapham Park WestThe RoleWe are looking for an experienced Local Housing Officer to deliver excellent housing services across a mixed portfolio of rented, shared ownership and leasehold homes.You''ll be the main point of contact for residents, managing tenancy issues, anti-social behaviour cases, estate services and customer enquiries while working closely with local authorities, contractors and community partners.Key ResponsibilitiesManage a housing patch and build positive relationships with residents.Handle tenancy matters including mutual exchanges, successions and assignments.Investigate and manage anti-social behaviour and tenancy breaches.Carry out estate inspections and monitor contractor performance.Resolve complaints and support vulnerable residents.Manage service charge queries and tenancy-related issues.Conduct property viewings, tenancy sign-ups and settling-in visits.Support rent arrears management through resident engagement and referrals.Work with local stakeholders, councillors and community groups to improve neighbourhoods.About YouPrevious housing management experience within social housing.Knowledge of tenancy management, ASB and housing legislation.Experience working with leasehold and shared ..... full job details .....