Local Housing Officer

Local Housing Officer Location: Wembley Chalk Hill EstateRate of pay: 29.12 per hour (Umbrella)Job Type: Temp rolling contract (37.5hrs per week)We are seeking a dedicated Local Housing Officer to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers.Day to Day of the role:Manage and coordinate housing and estate services within a defined geographical area.Be accountable and customer-facing, representing our values across all tenures.Coordinate internal and external services to meet the diverse needs of our customers.Deliver services that meet individual and local needs to a high standard.Participate in local initiatives to support community projects, which may occasionally involve weekend work.Seek continuous improvement in service delivery and customer satisfaction.Manage relationships with the Local Authority and other Housing Association partners.Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.Required Skills and Qualifications:Essential experience within a Housing Management / Senior Housing Officer role Essential car user (driving licence and own vehicle) Proven experience in a social housing settingGood working knowledge of housing practice, housing law, and service charge management principles.Demonstrable values of care, dare, ..... full job details .....