Housing Officer

Housing Officer Location: Belfast Salary: £14.35 per hour Hours: Full-time Duration: Temporary, Working Pattern: Monday - Friday, 8:30am - 5:00pm Application Deadline: 5pm Monday 19th October 2026 Apple Recruitment are currently recruiting for a Housing Officer (Band 4) on behalf of a public sector housing organisation in Belfast. The successful candidate will provide administrative and customer service support, helping to ensure enquiries are managed efficiently, customer information is recorded accurately and housing-related assessments and services are supported effectively. Key Duties Answer incoming telephone calls and respond to customer enquiries professionally and efficiently. Monitor and manage main inboxes, ensuring correspondence is reviewed and dealt with promptly. Draft written responses to customers, including letters and complaints, on behalf of the Business Area Manager. Use the organisation''s Board application to triage, allocate and manage incoming work. Make outbound calls to customers to gather information required for assessments. Set up, maintain and update databases and administrative records. Ensure all customer interactions, decisions and outcomes are recorded accurately. Manage performance measures to support monitoring, evaluation and improvement of service delivery. Ensure recorded outcomes are proportionate, legal, auditable and necessary. Prioritise workloads and ensure tasks are completed accurately and within required timescales. Use ..... full job details .....