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Temporary

Local Housing Officer

Brent
money-bag £29.12/hour
Posted 2 days ago

Local Housing Officer

  • Location: Brent
  • Salary: -29.12 per hour (Umbrella)
  • Job Type: Full-time / temp rolling contract

We are seeking a dedicated Local Housing Officer to join our team. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers.

Day to Day of the role:

  • Manage and coordinate housing and estate services within a defined geographical area.
  • Be accountable and customer-facing, representing our values across all tenures.
  • Coordinate internal and external services to meet the diverse needs of our customers.
  • Deliver services that meet individual and local needs to a high standard.
  • Participate in local initiatives to support community projects, which may occasionally involve weekend work.
  • Seek continuous improvement in service delivery and customer satisfaction.
  • Manage relationships with the Local Authority and other Housing Association partners.
  • Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.

Required Skills & Qualifications:

  • Essential car user (driving licence and own vehicle)
  • Proven experience in a social housing setting.
  • Good working knowledge of housing practice, housing law, and service charge management principles.
  • Demonstrable values of care, dare, and collaboration.
  • Adaptability and flexibility in a changing environment.
  • Strong collaboration, networking, and team-playing skills.
  • Experience dealing with customers from diverse backgrounds with complex or challenging needs.
  • Excellent administration skills and the ability to analyse customer feedback for service improvements.
  • Attention to detail and accuracy in writing, reporting, and numeracy.
  • Experience in customer service both face-to-face and via phone or written correspondence.
  • Ability to self-manage a varied and demanding workload, prioritising and organising effectively.
  • Innovative, empathetic, passionate, and a self-starter who isn''t afraid of challenges.
  • Ability to manage and report on projects against agreed targets.
  • Proficiency in office management, including inbox and key management.
  • Willingness to work flexible hours as required.

To apply for the Local Housing Manager position, please submit your CV for review

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