Local Housing Manager

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This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement, and lettings management.What you''ll need to succeed

Essential car userExperience of working in a social housing setting is essentialExperience of working within a supported housing environment is desirableGood working knowledge of housing practice, housing law, and the principles of service charge management is essential, along with your values and passionDemonstrate MTVH''s values of care, dare, and collaborate dailyAbility to adapt and be flexible during ongoing changeStrong collaboration, networking, and teamwork skillsExperience working with customers from diverse backgrounds, including those with complex or challenging needsExcellent administrative skills and ability to analyze customer feedback for service improvementsAttention to detail and accuracy in writing, reporting, and numeracyExperience handling face-to-face customer interactions, inquiries via phone, and written communicationSelf-management skills to handle varied and demanding workloads, prioritizing effectivelyA proactive, innovative, empathetic, and passionate approachAbility to manage and report on projects against targetsExcellent office management skills, including managing inboxes and keysWillingness to work flexible hours as neededDesirable

Housing qualificationTo ensure safe, high-quality services, a basic background check via the Disclosure and Barring Service will be completed after an employment offer is made. The organization will cover the cost, and checks are performed every three years.What’s in it for you?

Our benefits include:

28 days annual leave plus 8 bank holidays (pro-rata for part-time)Two volunteering days per yearAn additional ''Beliefs day'' annuallyExtended parental leave and family-friendly policiesEnhanced pension contributions up to 9%Option to buy or sell up to 5 days of annual leaveLife assurance at 3x salaryCycle2work schemeHybrid working options depending on roleHealthcare schemes including a health cash planInterest-free loans for rental deposits and season ticketsLearning and development opportunities via WiseboxVirtual social platforms and community engagementCareer development programs, mentoring, apprenticeshipsEmployee Assistance Programme supporting wellbeingAbout us

We are committed to sustainability and reducing environmental impact within MTVH. Learn more about our benefits and organization through our attached document.Our promise

At MTVH, we value diversity and are committed to equality, inclusion, and supporting all employees and communities. We are a disability confident employer and foster an inclusive environment with network groups for gender, ethnicity, LGBTQ+, and disability issues.Our core values of Dare, Care, and Collaborate underpin our community-focused approach. We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage prompt ..... full job details .....