Permanent

Lift & Escalator Operations Administrator

Invictus Group

Canary Wharf

£42000 - £45000/annum Training + Progression

Posted: 23 October 2026 (2 days ago)

Closing date: 22 November 2026

Ref: 225756915

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Health, Safety & Operational Assurance
Ensure adherence to Health & Safety policies, statutory regulations, CDM requirements and permit-to-work procedures.
Support in reviewing contractor RAMS and support with permit approvals.
Maintain operational records relating to LOLER inspections, audits and contractor performance. Support the L&E team with management of the asset register, including updating emergency defects, equipment data, maintenance records.
Asset Performance & Operations
Register and monitor contractor call-outs, repairs and service restoration activities.
Maintain asset and defect records through SharePoint and associated systems.
Conduct routine inspections and condition assessments of lifts and escalators, ensuring assets are maintained to CWG standards and compliance requirements.
Monitor maintenance programmes, contractor attendance and service delivery performance.
Support continuous improvement initiatives aimed at enhancing service delivery, asset performance, operational efficiency, contractor performance and customer experience.
Contractor & Service Delivery Support
Co-ordinate contractor activities and monitor performance against contractual requirements.
Track actions arising from audits, inspections and defect reports.
Support delivery of major repairs, refurbishments and modernisation projects.
Administration and reporting.
Maintain accurate records of maintenance visits, inspections, repairs and contractor documentation.
Prepare KPI reports, dashboards and operational performance information.
Support meetings, record actions and track completion.
Emergency response and technical support.
Provide support during equipment failures, breakdowns and passenger entrapments.
Attend site inspections with management and contractors when required.
Support engineering teams to maximise equipment availability and minimise downtime.
Carry out any other reasonable duties as requested by the Lift & Escalator Services Manager in support of departmental objectives.
Financial & Administrative Support
Support in raising purchase orders, processing invoices and maintain accurate records.
Support expenditure monitoring and departmental reporting
Update departmental trackers including WIP, defects and emergency response records