Lettings Administrator

The Purpose This role plays an important part in the successful operation of a large residential rental development with communal facilities that include a co-working lounge, gym, gardens, movie room and car park. The Lettings Administrator is responsible for supporting the rental performance of the building and meeting the service requirements of our residents with excellent customer service. This is a customer facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand''s vision and values, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. KEY RESPONSIBILITIES Leasing and Administration Conduct viewings to prospective tenants Consistently deliver the brand''s leasing standards Process and respond to lettings enquiries in a timely manner Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basis Process resident applications including ..... full job details .....