Lending Operations Manager - Mortgages

Lending Operations Manager - MortgagesGlasgow - Hybrid (3 days per week in the office)Salary to £70K DOE + Bonus + Excellent BenefitsOur client, an innovative and fast-growing specialist mortgage lender, is looking for an experienced Lending Operations Manager - Mortgages, to lead and enhance their mortgage operations function.This is an exciting opportunity to join a business with ambitious growth plans, where you''ll play a pivotal role in driving operational excellence across the mortgage origination journey. You''ll lead a high-performing team, improve processes, optimise performance and work closely with key stakeholders to deliver outstanding service and customer outcomes.Duties of the Lending Operations Manager will include:Lead the day-to-day management of mortgage operations across the full origination lifecycle, ensuring service levels and quality standards are consistently achieved.Manage pipeline volumes, workflow allocation and team capacity to improve efficiency and turnaround times.Identify and deliver process improvements and automation opportunities.Develop and monitor operational KPIs, using MI.Lead and develop a team of 12 mortgage professionals, fostering a culture of accountability, collaboration and high performance.Work closely with Risk, Sales, Compliance and Technology teams to implement operational improvements and support business objectives.Ensure compliance with FCA regulations, Consumer Duty requirements and internal controls.Manage operational ..... full job details .....