Operations Manager

MAIN PURPOSE OF JOB The Operations and Warehouse Manager is responsible for leading our client''s Glasgow operational delivery, ensuring sector-leading service for clients while optimising efficiency, compliance, and colleague engagement. This role balances daily operational leadership with improvement initiatives, using data, technology, and process excellence to deliver measurable value to customers. With responsibility for shaping warehouse performance, local operational delivery, and acting as a deputy to the Head of Relocation Services, the role is both hands-on and strategically focused ensuring the company''s reputation for quality, flexibility, and customer focus continues to grow. KEY TASKS Operational Leadership Lead daily warehouse and operational activity across Glasgow and surrounding counties, ensuring seamless, compliant, and customer-focused delivery. Manage all warehouse functions including storage, inventory, and dispatch, ensuring accuracy, efficiency, and full asset traceability. Coordinate operational schedules, resources, and diary management to meet fluctuating customer demand. Act as the primary operational contact for high-profile customers, ensuring service levels meet or exceed expectations. Customer and Service Excellence Embed a customer-first culture across operations, ensuring every interaction adds value to the client experience. Proactively identify and respond to client needs, providing innovative, efficient solutions that mitigate risk ..... full job details .....