Legal Cashier (Product Support Analyst)

Are you a Legal Cashier or Legal Accounts professional who enjoys problem-solving, working with systems, and helping others? This could be the perfect next step in your career!We''re working with a leading legal software provider that develops and supports specialist practice management and accounting solutions used by law firms across the UK. They''re now looking for a ProductSupport Analyst to join their friendly and knowledgeable support team.This isn''t a technical IT support role - it''s a product support position focused on helping clients (law firms and legal finance teams) get the most from their software. You''ll use your understanding of legal accounts and cashiering to help users troubleshoot issues, navigate the system, and provide practical guidance.What you''ll be doingProviding remote support via phone, email, and chat to law firms using the softwareAssisting clients with day-to-day accounting and system queriesTroubleshooting issues and providing clear, step-by-step resolutionsSupporting integrations with tools like Microsoft Word and OutlookCollaborating with internal teams on system improvements and client feedbackWhat we''re looking forExperience as a Legal Cashier or in legal accounts / financeStrong understanding of double-entry bookkeeping and Solicitors Accounts RulesExcellent communication skills and a genuine desire to help clientsConfidence using software and navigating accounting systemsAny exposure to SQL or system administration is a bonus, but ..... full job details .....