Legal Advisor

Legal Advisor5 days in office: shift patterns listed belowLocated in Manchester CityPaying 26,000 - 28,000 The companyMy client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today''s market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK and Ireland. The RoleAs a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities:Provide timely legal and financial information to clients adhering to set SLAs and KPIsManage incoming calls efficiently, either resolving cases independently or distributing them among team membersConduct research and engage in self-learning to enhance expertise in relevant areasHandle diverse client issues with empathy, especially those in distressDemonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer LawUphold a standard of excellent customer service in all interactions What You Bring to the Team:Proficiency in various legal and financial mattersCapacity ..... full job details .....