Leasehold Advisor

We''re looking for an organised and customer-focused Leasehold Advisor to join our Service Charge and Specialist Leasehold Services team. The role You''ll provide administrative and customer support for our Specialist Leasehold Services function. You''ll make sure leasehold processes are administered accurately and efficiently, with clear records and helpful communication for residents, solicitors and internal colleagues. You''ll also support Leasehold Officers with casework and escalate more complex matters when needed. The location You''ll be based at one of our main offices in Farringdon, Croydon or Sittingbourne, with hybrid working available when appropriate and agreed with your manager. What you''ll be doing Administer leasehold consents, permissions, notices, registrations and legal documents. Maintain accurate records and update relevant systems. Act as a first point of contact for specialist leasehold enquiries. Provide clear information and guidance to residents, solicitors and colleagues. Log, track and progress alterations, subletting applications and other permissions. Support Leasehold Officers with casework and documentation for statutory or legal matters. Monitor workflows and help ensure actions are completed within target timescales. Identify issues and escalate complex matters appropriately. What you''ll need Experience in administration, housing, customer service or a property-related environment. Strong organisation skills ..... full job details .....