Description Responsibilities: to manage a portfolio, proactively collect service and major works charges from current and former leaseholders, ensure service charge account/invoice balances are accurate, and provide monthly performance reports to the Team Leader. This role also involves maximising all revenue streams to improve collection rates and minimise debt levels, monitoring arrears cases, and ensuring prompt action, including liaison with mortgage lenders and instigating legal proceedings. Responsibility. As a Leasehold Accounts Officer, you can maximise all revenue streams, improve collection rates, and minimise debt levels. You will monitor the arrears cases and ensure prompt action is taken, including liaison with mortgage lenders, and instigating legal proceedings. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree level or equivalent, e.g. NVQ level 4 or relevant experience. Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Successful candidates will be: A broad knowledge of the processes and legislation governing service charges and major works. Extensive knowledge and experience of the financial aspects of leasehold management. An understanding of S20 consultation processes. Experience in successfully dealing with queries and complaints from customers. Experience of making ..... full job details .....