One of my local government clients are currently recruiting an experienced Leasehold Accounts Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working role were, however, you will be required to attend the office 2/3 times a week. Overview: To manage a portfolio and proactively collect service and major works charges from current and former leaseholders, ensure service charge account/invoice balances are accurate and providing monthly performance reports to the Team Leader. Key Responsibitlies: To maximise all revenue streams to improve collection rates and minimise the levels of debt. To monitor the arrears cases and ensure that prompt action is taken, including liaison with mortgage lenders, and instigating legal proceedings. Have a high level of attention to detail to analyse and investigate payments and transactions, reconcile leaseholder accounts, and ensure invoices illustrate accurate financial information on housing management systems, and to present this to residents, solicitors, lenders and other representatives. Ensure enquiries from leaseholders, solicitors, benefits agency, and other sections are answered promptly and within target times scales to ensure high level of customer care is maintained. To actively promote to leaseholders the range of payment methods available. To provide expert advice and information to leaseholders in respect of ..... full job details .....