Lead Engagement Manager

Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in London. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer’s business requirements to solve their current pain points, alongside Sprinklr’s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.

**Main Responsibilities**

Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer’s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation

Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr

**Desired Skills and Experience**

Previous experience in business development, professional services delivery or services salesAbility to work individually and as member of a team

Experience in contact center / customer service software industry is preferred

Extremely strong written, verbal communication and presentation skills

Flexible and adaptable self-starter with strong relationship-building skills

Takes initiative and approaches all tasks and projects proactively

Ability to prioritise and complete multiple tasks with little to no supervision

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our ..... full job details .....