L1 Support Engineer - Laptop Re-Imaging Project

Interim L1 Support Engineer - Laptop Re-Imaging Project Contract: 1 Month Initial (with possible extension)Positions: 9 EngineersStart Date: 27/10/2025Location: Aberdeen, fully on-site OverviewWe are seeking nine Level 1 Support Engineers for a 1-month laptop re-imaging project, starting 27 October 2025. Engineers will be responsible for re-imaging end-user devices, ensuring a smooth deployment process, and providing deskside support for any post-imaging issues. This is a hands-on role suited to candidates with strong troubleshooting ability and excellent end-user communication. Key ResponsibilitiesRe-image laptops using approved corporate build processes.Verify successful deployment of Windows and core applications.Provide deskside support for post-imaging login, configuration, and access issues.Troubleshoot and resolve hardware/software issues.Escalate unresolved incidents to L2 teams as required.Accurately log work and resolutions in the ticketing system.Deliver professional customer service to minimise downtime for users. Skills and Experience RequiredPrevious experience in L1 / Desktop / Deskside / Field Support roles.Familiarity with Windows 10/11, Office 365, Active Directory.Hands-on experience with device imaging/deployment tools (SCCM, Intune, Autopilot or similar).Strong customer service and communication skills.Ability to work independently and as part of a team. ..... full job details .....