Key Account Support

Are you an organised and proactive administrator who thrives on building strong client relationships? Do you enjoy coordinating multiple tasks, solving problems, and delivering outstanding customer service in a fast-paced environment?We are looking for a Key Account Support professional to join a busy and friendly team, providing essential support to key client accounts and ensuring a first-class customer experience from start to finish.What you will be doing:Acting as the main point of contact for key client enquiries and requestsBuilding and maintaining strong relationships with customers and internal teamsCoordinating client communications and ensuring service requests are managed efficientlySupporting Account Managers with the day-to-day management of key accountsManaging helpdesks and client portalsRaising purchase orders and completing associated administrationPreparing reports, KPI data and performance informationWorking closely with operational teams to ensure client expectations are metAssisting with issue resolution and identifying opportunities to improve processesProviding administrative support across the wider team when requiredWhat we are looking for:Previous experience in an account support, customer service, client services or account coordination roleExcellent communication and relationship-building skillsStrong organisational skills with the ability to prioritise a busy workloadConfident using Microsoft Office and CRM systemsA proactive, positive attitude ..... full job details .....